Privacy Policy

Effective Date: February 5, 2025

This Privacy Policy explains how Tripo ("Tripo," "we," "us," or "our") collects, uses, shares, and protects personal information through our digital or online properties or services, including our website, mobile applications, social media pages, marketing activities, live events, and other related services (collectively, the "Service").

Tripo may provide additional privacy notices for specific products or services that supplement this Privacy Policy. If you are a user whose personal information is processed on behalf of an enterprise customer, please contact the enterprise customer directly for any privacy-related inquiries.

Index

Personal Information We Collect
How We Use Your Personal Information
How We Share Your Personal Information
Your Choices
Other Sites and Services
Security
International Data Transfers
Children
Changes to This Privacy Policy
How to Contact Us

Personal Information We Collect

Information You Provide to Us

We collect personal information that you provide directly to us through the Service. This includes:

Contact Data: Your name, email address, phone number, company name, billing and mailing addresses, and professional title.
Demographic Data: Information such as your age, city, state, country, and postal code.
Profile Data: Information you add to your account, including username, password, preferences, and profile picture.
Communication Data: Details from your interactions with us, such as messages, inquiries, and support tickets.
Transactional Data: Information related to your orders, including order numbers, payment details, and transaction history.
Marketing Data: Your preferences for receiving marketing communications and your engagement with those communications.
User-Generated Content: Photos, videos, music, and other content you upload or submit via contests, live events, or within the Service.
Metadata: Information associated with your content, such as timestamps, location data, and formatting details.

Information Collected Automatically

We, along with service providers and business partners, automatically collect certain information when you interact with the Service:

Device Data: Details about your device, such as operating system, browser type, IP address, unique device identifiers, and general location (e.g., city or state).
Online Activity Data: Information about your interactions with the Service, including pages viewed, time spent, navigation paths, and clicks.
Communication Interaction Data: Insights into your engagement with emails, such as open rates and click-through rates, collected using pixel tags.

Cookies and Similar Technologies

We use cookies, web beacons, and other technologies to collect information and enhance your experience. These include:

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Cookies that remain on your device until manually deleted.
Third-Party Cookies: Cookies placed by our partners for analytics and advertising purposes.
Local Storage: Technologies like HTML5 that allow larger data storage on your device.
Web Beacons: Tiny graphics embedded in emails or web pages to track engagement.

Data About Others

If you invite friends to use the Service, we may collect their contact details for invitation purposes. Please ensure you have their permission before sharing their information with us.

How We Use Your Personal Information

Service Delivery and Operations

We use your personal information to:

Provide, operate, and improve the Service.
Personalize your experience, such as remembering preferences and login credentials.
Establish and maintain your user profile.
Facilitate security features, such as multi-factor authentication.
Communicate service-related updates and announcements.

Product Improvement

We may aggregate and anonymize personal information to analyze trends, improve the Service, and develop new features. De-identified data will not be re-identified.

Events, Promotions, and Contests

We may use your information to manage events, promotions, and contests you participate in and communicate with you about these activities.

Analytics and Service Improvement

Your interactions with the Service help us understand user behavior and refine the Service through analytics.

Compliance and Protection

We may use your personal information to comply with legal obligations, enforce terms of service, and prevent fraud or illegal activities.

In certain cases, we will explicitly request your consent to collect, use, or share your personal information.

We share your information with:

Service Providers: For cloud hosting, payment processing, customer support, and analytics.
Payment Processors: Such as Stripe, to process your payment securely.
Business Partners: For co-sponsored events, joint offerings, or marketing purposes.
Authorities and Legal Entities: To comply with legal obligations or respond to valid requests.
Business Transferees: During mergers, acquisitions, or asset transfers.
Other Users: If you choose to make your profile or content public.

Your Choices

Manage Your Information:

Access and Update: Update your account details by logging in.
Opt-Out of Communications: Unsubscribe from marketing emails using the link provided or by contacting us.
Cookies Management: Adjust your browser settings to manage cookies or disable non-essential cookies via our preferences tool.
Delete Your Account: Request account deletion through the Service or by contacting us.

Other Sites and Services

The Service may link to third-party websites or services. Tripo is not responsible for the privacy practices of these entities. Please review their privacy policies.

Security

We implement technical and organizational measures to protect personal information, including:

Encryption of sensitive data.
Role-based access controls.
Regular security audits and penetration testing. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.